mosaic brands complaints

The ASX-listed Mosaic Brands has admitted making false or misleading claims about hand sanitiser and face mask products. Go to the office of fair trading. I had my first bad experience today. The Mosaic Brands share price is down 23% in 2021 despite today's strong gain . Mosaic Brands Engaged Employer Overview 90 Reviews 302 Jobs 63 Salaries 7 Interviews 10 Benefits 1 Photos + Add a Review Mosaic Brands Reviews Updated 8 Feb 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 85 of over 90 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 2.2 29 % This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Toxic working culture (You never know when you are ending your shift, and you feel pressured to work extra hours without extra pay) Something to add to this story? The company sells its products under the Millers, Rockmans, Noni B, Rivers, Katies, Autograph, W. Lane, Crossroads, beme, and Ezibuy brand names. Quickly Go toMosaic Brands Amazon storeand look out for the "Ask a Question" link to contact the seller and ask any question you want before placing an order. "So yeah he didn't receive much of a Christmas present and it's just been really frustrating, because I think people have certain budgets and they set aside money for certain things and were saying that 'it's not a lot of money', but for some people it really is," Ms Miller said. Find out more about fact-checking at CHOICE. "We're not really prepared for a surprise interview that's come about like this.". Most of us felt very uncomfortable with this and many didn't do it. It would be interesting to hear if the rest of Mosaic Brands (Millers, Rockmans, Noni B, Rivers, Katies, Autograph, W. Lane, Crossroads and Beme) have the same problem with delivery. They only have themselves to blame, they shouldve seen the red flags in the annual reports before deciding to come over. This is the first overt sign of the business being in serious financial decline. Mosaic Brands aggressively marketed hand sanitisers during the COVID-19 lockdown, playing on fears of product shortages. "Of the 1.3 million items shipped to customers across all of Australia in the last eight weeks, 98% have been received within our 7-10 days delivery promise. Advertisements exhorting customers to "stock up now" to . READ MORE: Woman finds missing belongings at Mitre 10 outlet amid storage dispute. Monday - Friday 9am-5:30am ( AEST ) We care about accuracy. Meet Michelle! I have not received the goods nor have I been able to contact them via phone or email. Mosaic Brands fined $630,00 for false hand sanitiser claims The owner of Noni B, Millers and Rivers is counting the cost of selling useless hand sanitiser and dodgy face marks at the height of. When Mosaic learned of the Ridge Wallet, it sued Ridge for infringement of '616 its patent and trade its dress. . The Australian Financial Review does not accept any responsibility for the accuracy and/or completeness of such data or information. Collaborative team Marketing solutions. The floods doesn't make sense because I'm in Melbourne and we haven't had them," Ms McIntyre said. and St. Rose. If so, please get in touch at newstips@choice.com.au. "Every single day they bring out a new one with amazing specials. Heaps to choose from even in sales. "My wife contacted the Rivers so-called customer care department, which I think should be renamed customer 'don't care department' because basically they promised things, they're doing things, but nothing happens," Mr Lever said. $20 - $24.99 per hour. And when the supply chain broke down, Mosaic Brands went silent. Please check your credit bill to recall if the order was placed from a website store or Amazon. Mr Lever sent the items back and requested a refund which he never received. 29% of employees would recommend working at Mosaic Brands to a friend and 25% have a positive outlook for the business. Note:Items can be returnedwithin 30 daysif they are defective, damaged, or the wrong product. Copyright 2023. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Yes. Mosaic Brands Ltd. The Ukraine war may be a battle for the global order but whose rules are we fighting for? Consumer group Choice made a complaint to the ACCC after a customer reported that a sanitiser bought from Mosaic Brands didn't seem up to scratch. They gave me no choice, it was sign the contract or you wont have a job, pretty much. Mosaic Brands seems to have hit the big time as a retailer of women's clothing. Passports are sitting idle, with some of the $60 billion usually spent on travel directed into electronics, appliances and cars. Also read the Noni B employee reviews. How did it come to this? "We dont like that, impacted customers dont like it and well continue to take all possible steps to ensure minimal disruption and improved response times. "In the case of the matters raised by the programme, these were not put to us for a response we had to ask for the details. What makes it so special now? Mosaic Brands has an overall rating of 2.2 out of 5, based on over 91 reviews left anonymously by employees. By phoning our Customer Care Team - Australia 1800 151 110 NZ 649884- 1254. Because there's not a lot of feedback, So, Hard to decide right now, but let us keep watching. The company's product portfolio comprises dresses, tops, skirts, pants, shorts, sleepwear, swimwear, intimates, outerwear, knitwear and queen-spark products. "However, they're pretty well caught up now and the delayed orders have shipped," the spokesperson added, saying that orders placed up to a month ago should be arriving soon. "The company is a disaster zone for unhappy customers!". Find out more about, 29% of Mosaic Brands employees would recommend working there to a friend, Get started with your Free Employer Profile, Stressful, micro managers, 60+ hour weeks, Energetic Environment & Opportunity Overload, A real 1 star review, no one pressured me to make a fake 5 star one. "Independent testing of the hand sanitisers commissioned by the ACCC found that one of the sanitisers tested contained an alcohol content of 17 per cent and another had an alcohol content of 58 per cent, below the percentage advertised on Mosaic Brands' websites in each case," Ms Rickard said. Our complaints management process is visible, easily accessible and responsive. The womenswear retailer returned to profit growth, helped by $83 million in wage subsidies, while former stablemate City Chic thrived as customers shopped online. Lenard Lever is in his 80s, so these days the retiree does most of his shopping online. Cost me nothing to lodge the complaint. Responding to our story on Mosaic's panic marketing blitz, Alex initially contacted us on 21 March, saying, "I wanted to make you aware that they are also making us call customers every morning, firstly asking them if they are okay as we haven't seen them in a while, but then telling them about promotions we have in store. Mosaic Brands is the largest speciality fashion retail group in Australia. Sign-up to receive the daily email newsletter highlighting our best content. The products are not good quality, and our customers know it (LOL!). A toxic environment, always in trouble with the ACCC for unethical behaviours (Google - you can find a number of articles outlining this behaviour with fine values included). I was told to use fabric softener and steam iron them! FOODMATCH. Mosaic Company STP. Mosaic Brands primarily sell Beauty & Personal Care, Sports & Outdoors products from . Was this review helpful? The explanation for why customers have not been able to get in touch seemed the least credible. 29% of employees would recommend working at Mosaic Brands to a friend and 25% have a positive outlook for the business. Direction at times. We unreservedly apologise to those customers. So how can you avoid falling for one? Brand Ambassador (Current Employee) - Texas, Arizona, California - August 9, 2021. READ MORE: Ground-breaking speeding fine court win. ", On the Rivers Australia Facebook page, one review said: "Still waiting on half of my orders!". So a cheap tshirt ends up costing $38 because youve had to pay $12.95 for delivery as opposed to the original order having this same postage cost split between multiple items. Australian company Mosaic Brands has confirmed the closure of 250 stores . All you need to do is go to the order page and find the order of interest with the list of orders. I'm not sue what to say here, there were no pros. Choice said it pushed for hand sanitiser regulations last year, and the government implemented them. 02-16 08:06. - a lot of good co workers, - fast-passed environment, Mosaic Brands Limited - every occasion is a special occasion worth feeling fabulous for - home. Some wouldn't survive, Kakadu National Park rangers in war against feral animals as populations boom, Kade was a fit 31-year-old when he died from a heart attack, Shoe polish stands begin to vanish, lose their shine, A Nazi-hunting nun, an accused murderer, a theatre legend: This Australian actor plays them all. So disappointing. Major Australian brands continue to hide supplier factory names and locations and refuse to commit to paying living wages to factory workers, the chartable organisation says. Sue Mitchell Columnist. This conduct includes: The 'panic marketing' tactic that the company has employed is a clear example of an organisation unfairly exploiting current levels of consumer anxiety around the effects of the coronavirus. Mosaic Brands Ltd. 13d ago. However, you are not getting the seller's phone number and email address. Are alcohol-free hand sanitisers effective against COVID-19? Turn our high-intent shoppers into loyal customers with performance-driven marketing solutions. Based on what we've heard from Mosaic Brands customers, it looks very much like the company over-promised and under-delivered on its COVID-19 products, perhaps because it wasn't prepared for the success of its cynical ad blitz. Optimize your campaigns to meet your marketing goals and drive profitable growth. These are just a few examples of the many emails we've received along the same lines. READ MORE: Residents bleed money while cars remain trapped in stacker nine months on. Im still waiting since September for items not delivered and I stupidly spent a small fortune over lockdown. Mosaic recently fined for false advertising: 27 May 2021Mosaic Brands Limited, an ASX listed company, has paid penalties totaling $630,000, and admitted that it breached the Australia Consumer Law in its promotion of pandemic-related Health Essential Products. Mosaic is a company that constantly challenges and promotes both professional and personal growth. During the pandemic Mosaic Brands online sales for the first quarter have lifted 31 per cent, with the group boosting the number of products available for sale online from 150,000 to 250,000. Mosaic Brands has an overall rating of 2.2 out of 5, based on over 91 reviews left anonymously by employees. So now I have two issues, firstly local stores not following company policies that are published online and secondly customer service claiming that they can enforce policies that have not been published. Jobs. Mosaic Brands last financial year closed 242 stores and a further 66 over the first four months of 2021-22. The internal turmoil at Mosaic culminated with a 3,500-word staff complaint in June. "They're either extremely unorganised or there is something very wrong going on with their processing, very, very wrong," Ms Miller said. Save. If you are unsatisfied with a product you bought and there is a problem with the seller,You can easily contact the seller on Amazon to request an A-to-z Guarantee refund, follow those steps. "I think it's disgusting that they make us call customers. ABN 96 003 321 579 - ACN 003 321 579. Catch up on the latestCOVID-19 news here. Then last year the fashion retail group copped a $630,000 fine from the ACCC, accused of false or misleading ads for masks that weren't certified and hand sanitisers that only had 17 per cent alcohol in them. "So you don't want to do an interview in regards to this? "Eight names were then provided and within 24 hours those customers able to be contacted by phone had received a personal apology," Mosaic Brands said. The Registered Agent on file for this company is Allen Shapiro and is located at 12100 Wilshire Blvd #1150, Los Angeles . 1 star Medication Aide/Caregiver (Former Employee) - Grand Island, NE - December 21, 2022 I mean they're amazing," Mr Lever said. They did mark-ups on their products and customers dropped spending, on-top of that are the economic challenges everyone is facing. One item was not available and l was sent just one item. CHOICE supports the First Nations people's Uluru Statement from the Heart. On this page, you can get to know the seller's location in United States. But things haven't been so fabulous for many Mosaic Brands' customers during the COVID-19 crisis. You then have to battle to get money back. "I placed an order back in early December for a Christmas trip I was going on with my family. 12: Mosaic Brands Ltd Employee Reviews Review this company Job Title All Location Australia 12 reviews Ratings by category 1.9 Work-Life Balance 1.8 Pay & Benefits 1.4 Job Security & Advancement 1.2 Management 1.4 Culture Sort by Helpfulness Rating Date Language Showing all 12 reviews Horrible place to work Scenes at Sydney shopping centres over Boxing Day and early this week were more subdued than normal as NSW COVID-19 infections soared above 6000. We analyzed Mosaic Brandsfeedback fromcustomersand researched on their product reviews and ratings, the user has an average star rating of 4.6 and has sold over79Beauty & Personal Care, Sports & Outdoors items on Amazon. Even our investors gave up on us, they sold en masse at .27 per share, when main competitors are worth much more. Overall the job as a brand ambassador is easy money, though the job can get very boring. I received a credit note from one of their suppliers, who obviously did not have the goods, that is all I have, because of the fact I could not sign into my account I refused to receive of the other 2 parcels that arrived, and yet they state service other parcels are in transit. I wanted some breastfeeding-friendly clothes to take on this trip with family and friends didn't arrive," Ms McIntyre said. It owns well-known fashion brands Noni B, Autograph, BeMe, Crossroads, Katies, Millers, Rivers, Rockmans and W . - you will face challenges that make you grow on a professional and personal level HQ send almost bully/harassment text messages every hour in front of your colleagues. "Logistics, third party, needing to check with the warehouses, floods. Highly unethical. Here's how likely you are to get it more than once, Charting the COVID-19 spread: Australia passes 10,000 coronavirus deaths, Chinese migrants walked a gruelling 500km to Victoria's goldfields in the 19th century. This job will give you to lie to customers about how great our products are, its emotionally, psychologically, and morally degrading. The company fosters a culture where you can take the lead on new opportunities regardless of which responsibilities officially fall within your remit. Find out more about salaries and benefits at Mosaic Brands. Great pay and management. Tried several in Florida and they were unprofessional, rude and untrustworthy. Ltd. All Rights Reserved. Poor brand awareness strategies. While Rivers stores appear to be business as usual, the problems online have customers asking the question: Are the Rivers running dry? A pity, as I have never purchased in this way before. About Mosaic Tile Outlet. Long working hours Mosaic provides third party offers solely as a convenience, and the inclusion of any third party offer does not imply endorsement by Mosaic. Oct 28, 2020. As Big W and Target shrink, humble discount variety retailers such as Silly Solly's and Cheap as Chips are taking advantage of the pandemic-induced downturn to open new stores. That was on 19 March 2020 and I still haven't received it. I work here, and I wouldnt even buy online. Easily apply to this job. Suzanne Grae is excellent ,I believe they are not part of the NoniBPretty Girl Fashions Group. "Mosaic Brands apologises to all our customers for the delays. Mosaic Brands LtdMOZ-20234D. Shae Miller's husband's Christmas gift from Rivers didn't make it either. Mosaic Brands Ltd (formerly Noni B Limited) has grown to be the largest specialty fashion retailer group in Australia. The ACCC issued five infringement notices to Mosaic Brands in respect of alleged false or misleading representations relating to hand sanitiser and face masks advertised on Mosaic Brands websites and via direct marketing between March and June 2020. Mosaic (Current Employee) - Delaware - January 3, 2023 I have worked at Mosaic for the past 3 years. Share. - strict deadlines. satisfaction and recognition of overall store performance with achievable KPI's, Too many promotional changes and too many at one time, Experience, can work any where after working here, Multiple brands Not even China tales that long - well mostly! Key points: The ACCC alleges one hand sanitiser sold by the company contained just 17pc alcohol, but was advertised as 70pc Besides a response last Wednesday (30/3) saying my order was still at the warehouse - I get an automated reply EVERY day saying theyre waiting on a 3rd party. In a statement provided to Ragtrader, Mosaic Brands said that it has made contact with customers involved in the program. AmazonBuyer-Seller Messaging Servicewill send your question to the seller. satisfaction and recognition of overall store performance with achievable KPI's, Too many promotional changes and too many at one time, Experience, can work any where after working here. Save my name, email, and website in this browser for the next time I comment. Mosaic is the world's leading producer and marketer of concentrated phosphate and potash . 29% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Mosaic Brands employees rate their compensation and benefits as 2.2 out of 5. Lack of marketing planning and organisation. Mosaic Brands owns more than half a dozen well-known brands, including Noni B, Katies, Rivers, Rockmans, and has more than 1,200 stores across Australia. Neither Mosaic nor any third party has any right, power or authority to enter into any agreement of any kind for or on behalf of, incur any obligation or liability of, or other otherwise bind, the other party. Retailers are worried about stock shortages because of industrial action delaying container ships heading into the biggest online shopping period and then Christmas. They changed the promotions yesterday, and they changed them again today, they dont stand by their own product, thats part of this business culture. Mosaic Foods is really gross, inedible and just a terrible meal delivery service. The Registered Agent on file for this company is Mia Kaminski and is located at 1427 Vine Lane, Alamo, CA 94507. Ridge makes a wallet, named the Ridge Wallet, 1. that is nearly identical to the SMCII. They aren't on Twitter. I asked. Mosaic Brands is a Small-sized Seller on Amazon's North America Marketplaces under thebrands of. Mosaic Brands notes that it will have pro forma cash of approximately $88.1 million post completion of the offers. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Unfortunately they are not alone - the pool industry in general seems to be pretty bad. CHOICE supports the First Nations people's Uluru Statement from the Heart. Start Here Shopping Guides Reviews Thoughts Services Vegan Brand Directory Luxury Vegan Lifestyle Australian Competition and Consumer Commission (ACCC) deputy chair Delia Rickard said businesses must never mislead their customers about the "certification, quality or properties of their products". In 2020, Mosaic Brands was one of the hardest hit retailers during COVID-19, reporting a more than $200 million loss. I ordered two items online. We pay our respect to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples. It's just one of the side effects of the pandemic, unfortunately. Mr Kendell said. Because we've spoken to a number of customers who are quite upset," I said. Just appalling and disgusting operation. God I didn't realize it was that bad! I just want a refund now. Mosaic Brands Table Eight : Mosaic Brands W. Lane : Mosaic Brands Jump : Voyager Distributing Co Kachel : Voyager Distributing Co Ping Pong : Voyager Distributing . Mosaic Brands Ltd. Mosaic Brands has an overall rating of 2.2 out of 5, based on over 91 reviews left anonymously by employees. name@example.com), Complaint about Mosaic Brands Pty Ltd engaging in misleading and deceptive advertising (606kb), Major retailers exploiting COVID-19 with "panic marketing" (March 2020, Mosaic Brands customers still wait for hand sanitiser marketed amid COVID-19 panic, Investigation: Mosaic Brands sold mislabelled, ineffective hand sanitiser, Investigation: 29 popular hand sanitisers put to the test.