EMC Skip the side navigation menu and go to the main content. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. What should I do if my card is lost or stolen? Ticket Refunds. H237402VH2P0P04341Qf& $15.29. Pay With To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. The refundmay take 4-6 weeks to process. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. This option helps you avoid paying for postage and is the most secure option. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Location of mushroom dispensaries in Oakland? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. How can I manage the account on their behalf? How would you improve Clipper?
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/Tx BMC If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. 0
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/Tx BMC If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. 0 {
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Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. We contacted Clipper and were instructed to write letters to get the refund on two cards. f No they don't keep cash at the stations. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. That will show you the cost of each trip. Key Clipper information translated to Spanish. The Go and Smart Passesare non-transferable. about the future of clipper (external link). You can add value, see what's on your card, and see recent transactions. Tickets submitted for refund must have been purchased by cash or debit card. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Its also required if you want to set up automatic reloading. E\i\\ All rights reserved. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Refunds are subject to the fees in Section 10. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. All Access Digital offer for just 99 cents! Its also required if you want to set up automatic reloading. /Tx BMC Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . You wrote about Clipper freezing accounts. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . /Tx BMC In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. There is a $5 fee for this service. EMC Key Clipper information translated to Chinese.
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Refunds are subject to the fees in Section 10. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. (For example in NYC one can buy MetroCard at the airport without a fee.) Metropolitan Transportation Commission . You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. 7) d"W0%Q T Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. If youre not paying with Clipper, please see an attendant for information about ticket purchase.
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If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Refunds are subject to the fees in Section 10. EMC
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Transit pass . EMC Then take a long joy ride on Caltrains. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Your session is about to expire due to inactivity. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. E\\y\F@B.THH!*o* 0 0 10.146 10.364 re /Tx BMC If unsuccessful, your Clipper card may be defective or damaged. EMC /Tx BMC Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). If you ever lose your card, well replace it and restore your value for a $3 fee. Treasury will mail you a check. But alas, no longer on bART as they now wont let you exit like they used to. If do not tag on and/or off, you will be subject to citation. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. For three bucks, just consider it a cheap souvenir. For faster replacement, you also can pick up your replacement card at an in-person service location. The Go Pass is valid for thecalendar year: from January 1through December31.
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Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Here's what you need to know. I no longer need to use Clipper. Otherwise, you will be logged out automatically. f /Tx BMC
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The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. f Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. OK to stay in Oakland for visit to San Francisco? This is one option for using up the funds on a paper ticket you own. Min of $5. Refunds are subject to the fees in Section 10. 0 0 10.1455 10.364 re I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. I no longer need to use Clipper. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account.
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EMC
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Opens in new window. All rights reserved. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. EMC However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. /Tx BMC E\\y\F@B.DHR!"g/
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Copyright 2023 Golden Gate Bridge, Highway and Transportation District. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. . I have a whole collection of stored value transit cards from many places! The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Learn More about the future of clipper (external link). If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Log in to your profile to sign up for occasional updates. 0 6
To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. Graduate students are not eligible for a free Go Pass after this date. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales.
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Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass.
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Minimum monthly payments are required. Clipper is committed to protecting your privacy. Your refund request will typically be . If your card is registered, contact us so we can block your card from further use. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku<
i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> EMC However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. (Some limitations may apply.) Enter and space open menus and escape closes them as well. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. EMC You must tag your card again when you get off the train. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Stanford University. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. However, money added since then does not show on the account, as weve not used the cards.
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Clipper saves money. My spouse, relative, or close friend needs help managing their registered Clipper card. The Go Pass is also available to graduate students until December 31,2022*. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- Clipper said they didnt have money in their accounts. If a Clipper card is not used for six months, it can be deactivated. 2020, Metropolitan Transportation Commission. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. And my Oyster card. It is recommended that items of value be insured when selecting this option. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. endstream
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<. Credit Card Type (check one): o MasterCard . A Station Agent canhelp process a ticket refund request.
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If you forget to tag on and/or off, you will be subject to citation. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. EMC It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). You can have multiple adult cards associated with a single account. Pay it forward. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Due to observed delivery issues this is a less secure option. 0.749023 g Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Add value, set up autoload, and check your balance! HD
0UR K(EP%xg:#6(=VU-zTqwn?p EMC One beep means you have tagged on, and two beeps mean you have tagged off. H237402VH2P0P04341Qf& According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. If you have a Go Pass on one of these cards, please contact our office for a replacement card. It is available for free to eligible university, and hospital employees. 0 {
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If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. EMC Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Hope this doesn't break the bank for you. Other readers wrote of similar fears and refund frustrations. BART will refundpaper ticketswith a remaining value greater than $1.00. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Choose to stay logged in or to log out. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. Phone. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. EMC /Tx BMC
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To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. You can have multiple adult cards associated with a single account. What can I do with an online Clipper account? If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card.
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But nobody did. f Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. For details about how to apply for a refund, download theClipper Cancellation Form. 0 0 10.1455 10.364 re HD
0UR K(EP%xg:#6(=VU-zTqwn?p In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. /Tx BMC Need to Order a Clippercard? 0 0 10.1455 10.364 re /Tx BMC Visit our VTA Smart Pass page for more information. /Tx BMC For more information, please refer to our pre-tax payroll deduction web page. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. hb``e``b
Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73
Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< 0.749023 g 0.749023 g Skip top navigation. Prior to that he was an assistant sports editor at the paper from 1984-1987. It's just $3. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Registration is easy, and its free. The VTA Smart Passallows unlimited travel on VTA buses and light rail. /Tx BMC Clipper says it does not take funds away, even if. E\\y\F@B.THH!*o* /Tx BMC
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Subject . As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . /Tx BMC Then when you exit, Caltrains will tell you that you have a negative balance. Where to Use On 24 transit services and more. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Opens in new window. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Donations of tickets with unused value of less than $1 can be made to local non-profits. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. EMC Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Add only that total amount to your card. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Clipper is committed to protecting your privacy. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. /Tx BMC Is there a way to purchase the card without paying the fee? 0
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The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. 0
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I'd calculate your estimated usage and only put that amount on the card. E\\y\F@B.DHR!"g/ If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tab will move on to the next part of the site rather than go through menu items. There is no replacement fee for lost or stolen Go Passes. If a Clipper card is not used for six months, it can be deactivated.
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