Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Its ok but I like the darker one you had in your listing. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. I can send to any other email address OK.We'll move all . What can I do in this situation to avoid loosing $900 and the item as well? WARRANTY AND INFORMATION. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Lol either way I wasnt surprised. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Powered by Discourse, best viewed with JavaScript enabled. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. I'll go over how it happened, what I did to fix it, and how you can. How were you able to call eBay? You have to make them paying you off a better deal than the hassle you will continue causing for them. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Because the seller sent a lighter instead of a $600 Gucci wallet. I think the label on top is Canada Post's label they put on once it enters their country. 06:44 AM What would you do? You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. 05:49 AM That necklace couldn't have come from me. 04:28 PM. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. If you get the item back as a buyer you have the option to relist and recoup your outlay. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. 'However once the seller has received the item back, eBay can then step in and review the . Some are targeted at buyers, others at sellers. I've taken back an item I never sold lol. There are two occasions in the tracking updates that says it was rerouted due to processing error. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Put your blame where it belongs with Chinese sellers! Some of this advice may be second nature to you, or may not apply to all sales. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Create an account to follow your favorite communities and start taking part in conversations. I have 100% seller feedback. 1. I asked for a picture from the buyer and it was some plastic item. People are getting desperate, violent and all kinds of other things lately. Yeah you filing that stuff 100% does nothing. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Explain that you used a box, not an envelope, if that is the case. They offer some sort of limited-time discount in order to create a sense of urgency. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Press J to jump to the feed. She got her full refund back and kept the ring! The thing to remember is that these slip up were t. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). A little detective work might find the answer. Yup pretty much. The buyer has since responded and accepted that it was delivered somewherebut not to him. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! They will call the number you have on record for this account, so make sure that's correct before you start. I know I have to send the refund regardless, right? I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. They sell fake goods and don't pay taxes. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips So eBay accepted the return. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. You purchased a specific quantity of an item, but received the wrong amount. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Supervisor told me to hold up on Police report and wait for UPS to step in. Please Help! Ebay says I have to "take action" by Sept. 11th. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. I swear. I told Ron that this was, "pardon my French, absolute bullshit." I ended up having to give a refund in fear the buyer is going to give me bad feedback. or the buyer? Check all items upon receipt. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. If the package was mixed up by GSP, then they should handle it. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Funny thing he could never tell me what he claims he got or send me pictures. I dont understand why he thought that she wouldnt notice? Fabric: Polydex. I recently had the same experience. by asking the buyer questions or calling the post office? Unfortunately for you, the item is a replica of the one you sent. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Made sure we sent all images to amazon as it was within 30 days of purchase. Just trying to understand. ive had power sellers defraud me for a 50 cent lowes coupon. I talked to manager and simply were told nothing can be done. Go to ic3.gov and fill out the internet crime form. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Thank you sooo much for putting your story on here. Click on Send. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. I agree with that. To get a refund from USPS, your eBay buyer can: Submit an e-form. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Am I protected against negative feedback in this scenario? He sent photo of item receivedit is not the item i sent. 1. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. package or mail missing? If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. They help the organizations to focus on the other parcels they have to deliver. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) 09-10-2020 If youre a trusting person, you may send the item in good faith, assuming the email is authentic. I guess it depends on whether the item they are sending back is worth paying the shipping on. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Most of them are happy new year banners being returned in Febuary. Privacy Policy. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. No they dont. I'm not sure where I stand on this now. If the package was mixed up, it would have happened there. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Person buys 2 things. Once they have the code, they disappear and make off with your gift card balance. I take pics and and email amazon all the details of before and after and the condition it is come back - What should I do? They may even provide photos of the broken item. 01:30 PM. Welcome to the Selling board! Create an account to follow your favorite communities and start taking part in conversations. I once again immediately had them call me to dispute this. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. It WAS new in the box. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Once I listed a new in box item as white when it was really blue. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. If they did, I don't know how they'd be able to verify. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Is it not possible to take pics of item A and still send B? But just the thought of it would scare a lot of scammers into stopping this shit. 26-05-2020 Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Things like this happen. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. But if he has balls to carry on, follow up with post master complaint. Well tonight I received the above email. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Contact postmaster and file mail fraud. Tip Ebay claimed that the item was in "different condition". Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item.